• All patient information is held in accordance with the Data Protection Act.
• Information will be shared with members of the multi-disciplinary team.
• The surgery will follow guidelines established by the General Medical Council on issues of confidentiality. Where there is a need in the interest of public health and safety the surgery and the doctors have a duty to disclose information to respective authorities and agencies.
• Any disclosure of un-authorized information will be taken seriously if brought to the attention of the practice manager and doctors.

The standards are:

• People receive a prompt response to their contact with a GP practice via telephone.
• Practices have the appropriate telephone systems in place to support the needs of people avoiding the need to call back multiple times and will check that they are handling calls in this way.
• People receive bilingual information on local and emergency services when contacting a practice.
• People are able to access information on how to get help and advice.
• People receive the right care at the right time in a joined-up way which is based on their needs.
• People can use a range of options to contact their GP practice.
• People are able to email a practice to request a non-urgent consultation or a call back.
• Practices understand the needs of people within their practice and use this information to anticipate the demand on its services.

Your doctor (hospital doctor and GP) and the team of health professionals caring for you keep records about your health and any treatment or care you receive from the NHS.

This information will either be written down (manual records) or held on a computer (electronic records). These records are then used to guide and manage the care you receive.

You may also be receiving care from organisations outside the NHS (like social services). If so, we may need to share some information about you so that everyone involved in your care can work together for your benefit. We may also share information for the purposes of managing the NHS, education, training and medical research. Your records will only be used when it is both appropriate and necessary, and wherever possible anonymised information will be used.  Anyone receiving information about you is under a legal duty to keep it confidential.

CCTV cameras are in use in Cwmaman and Pant Surgery.  The Data Controller is Dr Sriram Rao, for access to information please contact Mrs Sharon Rao.

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